How to use your health insurance and other related services
*Please note that this is only a summary of the health insurance terms and conditions as of 23.09.22.
Before treatment you need to submit your health insurance claim.
NB! If you don't have a Norwegian national identity number, please follow the step below.
If you don't have a Norwegian national identity number, you have to submit your health insurance claim manually.
POWER OF ATTORNEY FORM
A medical advisor at Vertikal Helse will contact you when we have received your health insurance claim to ensure quick, safe and appropriate treatment.
You can call us regarding questions concerning you health. We will assist you and guide you regarding questions related to sickness and health. Open 24/7.
Phone number: 21492401
When can I call?
We will help you and advice you concerning questions about e.g. children with fever,rashes, chest pain and vaccination if travelling abroad. Experienced nurses will around the clock answer questions related to your health.
None of your health/medical information will be shared with Vertikal Helse.
The Overvinne-app offers video calls with a psychologist and digital tools for self-help.
You can use the digital tools without a referral, but if you need to talk to a psychologist, physically or in a video call, you must first get a referral from a doctor and submit your claim to Vertikal Helse.
What can the Overvinne-app help you with?
From February 1, 2023, you can start using digital medical services from Hjemmelegene.
Here you can quickly and easily contact experienced GPs when you need it, no matter where you are.
Online doctor’s appointments are included in your health insurance from If and Vertikal Helse, and can be used at no extra cost.
Hjemmelegene is a Norwegian medical service, which since its inception has performed more than 100,000 consultations at home, digitally and at companies.
The digital doctor’s appointment can be done on a PC, mobile or tablet, and you can talk to a doctor within 20 minutes of booking an appointment.
With the help of video, the doctor can assess thesymptoms, so that you get sound advice andrecommendations tailored to you.
The medical service from Hjemmelegene can be used by you who are insured and your children under the age of 18.
After booking, you will receive a message with a link to the video room where you will meet the doctor.
Hjemmelegene’s digital medical service is open daily at 8:00 am - 10:00 pm throughout the year.
If you need medical advice and guidance outside of these opening hours, you can contact our medical advisory service at 21 49 24 01. Here you will meet experienced nurses who can answer your questions about health and illness.
From February 1, you can no longer use Kry through your health insurance.