Medical advisory

Do you have questions about health, illness, or injuries?
You can use our medical advisory service free of charge when you need it.
Call us for a conversation with experienced nurses.

  • Open 24/7

    Call 24 hours a day, all year round. As often as you like, including from abroad.

  • Quick assistance

    Authorized healthcare professionals respond promptly to your questions and concerns.

  • Avoid unnecessary doctor's consultations

    Our nurses will help you assess whether you should consult with a doctor, or if you can wait and see.

How can we assist you?

We can assist you with a wide range of questions regarding both physical and mental health. Here are some of the most common topics our customers ask about:

  • Various childhood illnesses
  • Use of specific medications
  • Eczema, rashes, and other skin conditions
  • Fever
  • Digestive problems and constipation
  • Colds and influenza
  • Heartburn
  • Headache
  • Hay fever and allergies
  • Insect bites
  • Cold sores
  • Muscular and skeletal problems
  • Vomiting
  • Contraception
  • Travel illnesses, travel vaccines, and injuries/illnesses while traveling
  • Urinary tract infection
  • Sore throat
  • Eye and ear inflammation

What limitations does the service have?

  • Prescriptions for so-called A/B drugs, including strong pain relievers or sedative medications like Imovane, Paralgin Forte, and more, are generally not available through digital doctor's appointments
  • In most cases, antibiotics cannot be prescribed
  • Sick note. You may receive a medical certificate confirming illness in certain situations

Health information is handled confidentially

Health information is treated confidentially, and Vertikal Helse does not receive any health information from the advisory service.