Digital doctor's appointment

If you have digital doctor's appointment included in your health insurance, you can quickly and easily get in touch with a doctor whenever you need it, no matter where you are. Video allows the doctor to assess a range of symptoms, so you can receive tailored advice and recommendations just for you. You can reach out with questions both about yourself and children under 18 years of age.
To find out what is included in your insurance, you can check your insurance policy by logging into "My Pages" at If.no.

Doctor's appointment via video
On a PC, tablet, or mobile device, depending on what you have available.
Open from 7 AM to 10 PM
Consultation with a doctor, no matter what day of the week it is.
Fast and excellent assistance
The doctor contacts you within 20 minutes after the appointment is booked.

Medical advice from Hjemmelegene

It is Hjemmelegene you meet when you contact a digital doctor through your health insurance. This is a Norwegian medical service that has conducted over 100,000 consultations at home, on mobile, and in the workplace since its inception.

All the doctors you encounter are authorized in Norway, have extensive experience in both the public and private healthcare sectors, and work on a daily basis in hospitals, primary care offices, and emergency medical services throughout the country.

In cases of acute danger to life and health, dial 113!

Here's how to use Hjemmelegene

Go to Hjemmelegene
Log in using your Bank-ID and your health insurance policy number
Briefly describe what you need help with or the reason for your doctor's appointment
Before your doctor's appointment, you will receive a message with a link to the video room where you will meet the doctor

You can also add Hjemmelegene as an app on your iPhone. Visit their website on your mobile device, tap the share icon, and choose "Add to Home Screen."

This way, you can easily access Hjemmelegene for future consultations.

What can Hjemmelegene help you with?

Treatment and follow-up of medical issues where a physical examination is not required
Medical advice and recommendations
Renewal of prescriptions for most regular medications
Referral to a medical specialist or further examinations based on a medical assessment

What limitations does a digital doctor's appointment have?

Prescriptions for so-called A/B drugs, including strong pain relievers or sedative medications like Imovane, Paralgin Forte, and more, are generally not available through digital doctor's appointments
In most cases, antibiotics cannot be prescribed
Sick note. You may receive a medical certificate confirming illness in certain situations
The doctor conducts an independent medical assessment as a basis for potential referrals to specialists or further examinations

Common questions about digital doctor's appointments

What do I do if I receive a referral?
You can file a claim with your health insurance here.

What is a policy number?
The policy number can also be called an insurance number.
If you have private health insurance, you can find the policy number on "My Pages" at if.no.
If you have health insurance through your job, contact your employer.
If you need help finding your policy number, call us at 23 01 48 00.

Who do I contact if the service is not working?
If something is not working, call us at 23 01 48 00.

What do I do if it's closed?
If you need medical advice and guidance outside of the opening hours, you can contact our medical advisory service at 21 49 24 01. Here, you will meet experienced nurses who can answer your questions about health and illness.